Accessibility Statement

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Horn Trust is committed to ensuring that our website and digital services are accessible to everyone, including people with disabilities, older users, and individuals using assistive technologies. We are dedicated to creating an inclusive digital environment that allows all visitors to access information, participate in our services, and communicate with us easily.

We strive to meet the Accessibility Guidelines, which is the internationally recognised benchmark for accessible websites.

1. Our Commitment to Accessibility

We want as many people as possible to be able to use our website. This means that visitors should be able to:

  • Navigate the website using a keyboard
  • Change contrast levels or modify colours where necessary
  • Adjust text size or zoom in up to 200%
  • Use screen readers and assistive technology
  • Skip to main content quickly
  • Access alternative text for images and icons
  • View content on mobile, tablet, and desktop devices seamlessly

We aim to ensure that our website is simple to understand, intuitive to navigate, and free from unnecessary barriers.

2. How Accessible Is the Website?

We are continually improving our website, but we recognise that some parts may not yet be fully accessible. These may include:

  • Certain older PDF or downloadable documents that are not fully screen-reader compatible
  • Some third-party content or embedded elements (e.g., videos, maps) that we cannot fully control
  • Occasional formatting inconsistencies that may affect some screen readers

We are actively working to address these issues and welcome feedback to prioritise improvements.

3. What We’re Doing to Improve Accessibility

Horn Trust is committed to maintaining accessibility as an ongoing priority. Our approach includes:

  • Regular reviews and audits of website content
  • Ensuring new content meets WCAG 2.1 AA guidelines
  • Providing staff training on accessible digital communication
  • Updating downloadable materials to more accessible formats wherever possible
  • Working with developers to address technical barriers

We aim to resolve accessibility issues as quickly as possible and prevent new ones from occurring.

4. Alternative Formats

If you need information from our website in an alternative format—such as large print, easy-read, audio, or a different language—we will do our best to provide it promptly.

You can request an alternative format by contacting us:

Horn Trust
Phone: 0121 285 9428
Email: info@horntrust.org
Address: Room 5, Moseley Road, Birmingham, B12 9AH

Please include details about the content you need and the format you require.

5. Reporting Accessibility Issues

If you experience difficulty using any part of our website or encounter content that is hard to access, we encourage you to let us know. Your feedback helps us improve.

Please contact us at:

Email: info@horntrust.org
Phone: 0121 285 9428

We aim to respond to accessibility-related enquiries within 7 working days.

6. Enforcement Procedure

If you are not satisfied with how we respond to your feedback or accessibility concern, you can contact the Equality Advisory and Support Service (EASS) for further guidance:

Website: www.equalityadvisoryservice.com
Phone: 0808 800 0082

They provide independent advice on disability rights and accessibility issues.

7. Technical Information About This Website’s Accessibility

Horn Trust is committed to making this website compliant with the Accessibility Guidelines. We work continuously to identify and correct any areas that fall short of these standards.

This statement will be reviewed and updated regularly to reflect improvements, audits, and changes to the website.